Terms and Conditions
We understand that when you make an order, you want your product as quickly as possible and we will do our best to make that happen!
A dispatch confirmation email will typically be sent within one business day of your order being dispatched. For example, if you place an order Monday night and it is dispatched on Tuesday morning, you will receive an email conformation either Tuesday evening or Wednesday morning.
Shipping Method Explanation
Business days are Monday-Friday; Holidays, Saturday and Sunday are not included in shipping days.
All Orders Sent Outside the U.S., will be dispatched via Fedex International Mail Service. Fedex picks up your package from our order processing department & delivers it to the postal system in your country (Royal Mail for the UK). Please allow 5-14 business days for delivery, some countries in the Orient or Down Under may require more time. If you order 3 initially and then reorder on the day you start your third container of cream, you will never run out. Postage & Packaging are just $3.95 per order.
Domestic Orders – Ships Within 24 Hours. If you order early in the day, your order may ship same day or, at the latest, next business day. The earlier in the day the order is placed, the better the chance it will ship that day. Most orders will be sent First Class Mail unless requested otherwise. Tracking is provided via email.
Shipments to the US
Order 3 élan organics Creams or more and qualify for our FREE shipping offer (Standard shipping only). Otherwise, flat rate is $3.95 per order.
Alaska / Hawaii
Orders shipping to Alaska or Hawaii will ship via the United States Postal. Please allow an additional 2-4 business days to process your order. If your order is urgent, feel free to contact us and we can try to accommodate.
Fast Standard Shipping
Delivery typically in 1 to 5 business days for US orders, 5 to 14 business days for international orders, some countries may take a little longer, so please be patient if you live in Europe, Asia or Down Under.
Shipping changes after the order is shipped, such as intercepts, address change, and will call pick-up may be subject to a $10 Service fee per shipment (this is simply passing along the fee billed to us by the carrier to make the change when in-transit).
See our Return Policy for details on order modifications / cancellations.
Orders shipping to an APO address qualify for our Free Shipping. APO orders will be shipped via USPS Priority Military Mail, please allow an additional 1-3 business days to process your order.
If you order more than one item and one of the product you ordered is on back order, the products in stock will ship same or next day and backordered items will ship same or next day upon arrival at our shipping depot.
If an item arrives visibly damaged, please contact Health Science Customer Service immediately. Claims are handled through the shipping carrier, but Health Science will assist the customer with these claims to the best of its ability.